These terms are intended to inform our guests about the conditions and modalities of accommodation, reservation, cancellation, the responsibilities of the parties, as well as the management of the data we collect as part of our professional activity. These terms and conditions are subject to change at any time without notice. The information provided on this official website takes precedence over any information disseminated by our partners, including policies on reservations and cancellations.

Acceptance of These Terms and Conditions

Payment of the deposit implies acceptance of these Terms and Conditions (T&Cs) for our guest rooms as well as your consent to the use of the personal data you provide to us. We are committed to protecting your privacy and safeguarding the confidentiality of the personal information you have shared with us. This information is not shared and is used solely for administrative and practical purposes related to your stay (see GDPR section below).

Welcome

Our guests will receive the warmest welcome. We personally commit to ensuring their reception with all the attention necessary to make their stay enjoyable. Room and bathroom maintenance is provided daily at no additional cost. Beyond the human relations aspect, our guest room rental activity is conducted regularly and constitutes a commercial activity. We are registered with the RCS (Trade and Companies Register) as an LLC under RCS NÎMES 928 637 313. Our guest rooms comply with the provisions of articles D. 324-13 and D. 324-14 of the Tourism Code.

Rates

The prices indicated on this site are all-inclusive (including all charges) in euros (€), VAT included, excluding tourist taxes. These are the prices for direct bookings with Maison Pampa without intermediaries. The nightly rates apply per room, per night, for up to two people for double rooms, for the selected period. Breakfasts are included in the price of the guest rooms. Tourist taxes are additional, according to the regulations in force. Our rates and offers are subject to availability at the time of booking and may not be extended for future bookings. Conditions, rates, and offers are subject to change without notice. As the ambiance of the house frequently evolves, the photos available on this site and on social media are non-contractual.

Tourist Taxes

Tourist taxes are local taxes that the guest must pay to the owners, who then remit them to the Community of Communes Pays d’Uzès. In accordance with article L 2333-29 and subsequent articles of the General Code of Local Authorities, the tourist tax is due per night (per night per person), and for Saint-Victor-des-Oules, from January 1st to December 31st inclusive. Rates for the year 2024 (for 4-star accommodation) have been set at €0.88 per night and per person. Minors are exempt.

Reservation

All reservations require written confirmation (email) and a deposit of 50% of the total amount of the stay. This deposit must be paid no later than 10 days after the reservation request. This deposit will be deducted from the total bill on the day of departure. The reservation is made for a specific number of people. If, upon arrival, the number of people exceeds the number stated at the time of booking, Maison Pampa reserves the right to refuse additional guests. This refusal cannot be considered a modification or breach of contract initiated by Maison Pampa, and no refund will be provided if a greater number of clients decide to leave.

Duration of Stay

The stay is agreed upon for a specific duration as indicated in the written confirmation sent to the guest. Under no circumstances may the guest claim any right to remain on the premises beyond this agreed period. During high season, from June to September, we require a minimum stay of 3 nights for the guest rooms.

Payment Methods

Accepted payment methods are: Cash (Euros), Bank Transfer (in € only).

Reservation Modification

Any reservation modification must be requested directly with our guest house via email at contact@maisonpampa.com. This modification request will only become effective once Maison Pampa confirms acceptance via email.

Reservation Cancellation

Any partial or total cancellation must be requested directly with our guest house via email at contact@maisonpampa.com. If the cancellation is made at least ten days before arrival, no penalty will be charged. If the cancellation is made less than ten days before arrival, the entire deposit will be charged. If a guest leaves the guest house before the end of the planned stay, Maison Pampa reserves the right to charge and claim or deduct the full amount of the planned stay. A cancellation request will only become effective once Maison Pampa confirms acceptance via letter or email.

Cancellation by Maison Pampa

In case of cancellation by the owner, the owner will refund the amounts received to the guest.

Insurance

The guest certifies that they are covered by liability insurance that covers their own responsibility. Maison Pampa certifies that it is covered by insurance covering its Professional Civil Liability arising from its guest room activity.

Room and Apartment Availability

Guests must arrive on the specified day. Reception is available on the day of arrival from 5:00 PM to 9:00 PM. For arrivals before 5:00 PM or after 9:00 PM, please contact us to discuss possibilities and arrangements. Please provide us with a mobile phone number in case we need to contact you during your journey. It is important for us to know your estimated arrival time to organize our absences and restocking. In case of any changes to this time, delays, or late arrivals after 9:00 PM, please kindly inform us in advance. You can reach us by phone at +33 6 77 19 58 86.

Check-Out

On the day of departure, rooms and apartments must be vacated by 10:30 AM at the latest.

Breakfast Hours

A French breakfast is served on the terrace from 9:00 AM to 10:00 AM.

Table d’Hôtes

We offer light lunch plates upon request.

Pets

Pets are not allowed; however, a dog lives in the house.

Use and Respect of the Premises, Way of Life

Guests are requested to respect a certain way of life to ensure the tranquility of the place and the comfort of all. Guests must respect the peaceful nature of the premises. The terrace and pool area are not picnic spots. The entire house (rooms, living room, etc.) is strictly non-smoking. Therefore, guests are asked not to smoke inside the establishment, in the rooms, or near the windows. Children remain under the sole responsibility of their parents within the property. The pool is not supervised, and its use by children remains under the full responsibility of their parents. Parents are particularly requested to ensure that their children respect the tranquility of other guests. Guests agree to return the rooms in perfect condition at the end of their stay, to declare and financially assume any damages for which they may be responsible.

Personal Belongings

Maison Pampa declines all responsibility in case of theft, loss, or damage to guests’ personal belongings. In case of forgotten items in the room after the stay, the items can be sent to the concerned person upon request and at their expense.

Security

Only guests staying at Maison Pampa are allowed to enter the property and use the common areas and the pool.

GDPR

For administrative reasons (such as police registration) and practical purposes, we collect information and ask you to provide us with the first names, surnames, and nationalities of all persons, as well as the age of children (notably for calculating tourist taxes) who will be present, and to confirm a phone number (preferably mobile) where you can be reached. Your email address is also recorded. All this data remains confidential, is used only for our internal use, within the framework of our contractual relationship, and will not be shared with third parties, except in case of a request from the authorities (police registration forms). They are retained for 5 years after the end of the contractual relationship. You may, of course, exercise your rights at any time by requesting via email.

Jurisdiction

This contract is governed by French law. Any disputes arising from this contract, concerning its validity, interpretation, execution, termination, consequences, and after-effects, will be submitted to the competent courts under common law conditions.